Customer Support Center
Owner Knowledge Base
What Double batteries mean?
The dual batteries refer to the use of two batteries, which is more suitable for customers who require extended mileage. The range can be doubled. You can swap the first battery out after it goes flat with the second battery.
Do I have to pay taxes?
The price includes all the costs, so we won't charge any additional taxes or fees. Please feel free to make a purchase. Thank you!
Do you offer military discounts?
Yes, we can offer a military discount that is valid for an extended period. To obtain this discount, you need to provide a photo of a valid military or veteran ID with the same name as the one on the order to this email: support@itstandsbike.com . When sending the photo, please cover any private information such as the address.
How long will it take for me to receive the electric bike I purchased?
Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by Itstands are estimated dates.
How to get after-sales service?
Purchasing a bike on the official website automatically registers your after-sales information. You can enjoy two years of free warranty service, and receive discounts for parts replacement after two years. If you have any after-sales needs, please feel free to contact customer service.
How long is the warranty for the bike?
Hello, our bikes offer two-years free warrany, if there are any problems, please feel free to contact the after-sale service at support@itstandsbike.com.